It's good to be home again.
I won't say it wasn't a swell trip. We saw friends, had a good time at Boskone and the New York City Comicon, did business, enjoyed a great dinner with my family...
Getting the norovirus in the middle of our travels did kind of suck, however, and then on our way home, Parris had her luggage robbed. Someone opened a locked suitcase and stole her ipod and a whole bunch of new peripherals that she'd just bought at the Apple Store in NYC. They also stole the two locks. (Both brand new "TSA approved" locks, I might add. So far as I can see, locking your luggage with a TSA approved lock is completely useless, since everyone and his brother has the keys. And of course you're no longer allowed to use locks that might actually keep thieves out of your luggage. It's all to make us more "secure," hoo hah).
She's getting the usual run-around as regards to filing a claim for the stolen items. TSA blames the airline, the airline blames TSA, and no one takes any responsibility. Continental Airlines has been especially useless. TSA and the police have actually been treating Parris with courtesy and doing what they can to help her, but from Continental she's gotten nothing but phone trees, disconnects, brush-offs from disinterested "customer service" people, and repeated refrains of "it's not our responsibility" -- though indications are that it is the Continental baggage handlers who are the culprits here.
We also had trouble with Continental on the way east, but that was in connection with our carry-on luggage. We were seated in row 19 out of Houston to Boston, yet by the time we were allowed to board ALL the overhead space on the plane had been filled by the passengers seated in rows 20 and back, so an especially obnoxious flight attendant insisted that I check my carry on (not even a wheelie, but a nylon shoulder bag), and threatened to call "security" and have me removed from the plane when I refused to give it to her (the bag contains valuables and personal items that cannot be checked). I told her the bag would fit under the seat, but she refused to believe me, choosing to go by her own three-second "eyeball" inspection of the bag rather than listen to my assurances. That damn bag is TWENTY YEARS OLD and has fit under many airline seats over the decades. I have crossed oceans with the bag under the seat in front of me, I was trying to tell her... but she didn't want to listen, she just wanted to threaten me with the FAA. Fortunately an older and wiser flight attendant intervened before this young obnoxious one could throw me off the plane, and actually helped, opening an overhead bin, turning one of those monstrous carry-on "rollers" sideways, and making room for my shoulder bag. If not for her, I might have been dragged off my flight.
Anyway, Continental Airlines has moved right to the bottom of our list as "airline we are least likely ever to fly again." They won't let you carry on your valuables, and if you check your stuff, they steal it.
But enough venting. We DID have fun on the trip as well, when we weren't throwing up or being robbed. Boskone is still a great con, although the new hotel is a definite step down, and we had a good time at the New York City Comicon, where I did signings for Tor, Bantam, and DBPro/Marvel, got to meet the entire amazing Dabel clan, and did all sorts of business.
Even so... it IS good to be home.
I won't say it wasn't a swell trip. We saw friends, had a good time at Boskone and the New York City Comicon, did business, enjoyed a great dinner with my family...
Getting the norovirus in the middle of our travels did kind of suck, however, and then on our way home, Parris had her luggage robbed. Someone opened a locked suitcase and stole her ipod and a whole bunch of new peripherals that she'd just bought at the Apple Store in NYC. They also stole the two locks. (Both brand new "TSA approved" locks, I might add. So far as I can see, locking your luggage with a TSA approved lock is completely useless, since everyone and his brother has the keys. And of course you're no longer allowed to use locks that might actually keep thieves out of your luggage. It's all to make us more "secure," hoo hah).
She's getting the usual run-around as regards to filing a claim for the stolen items. TSA blames the airline, the airline blames TSA, and no one takes any responsibility. Continental Airlines has been especially useless. TSA and the police have actually been treating Parris with courtesy and doing what they can to help her, but from Continental she's gotten nothing but phone trees, disconnects, brush-offs from disinterested "customer service" people, and repeated refrains of "it's not our responsibility" -- though indications are that it is the Continental baggage handlers who are the culprits here.
We also had trouble with Continental on the way east, but that was in connection with our carry-on luggage. We were seated in row 19 out of Houston to Boston, yet by the time we were allowed to board ALL the overhead space on the plane had been filled by the passengers seated in rows 20 and back, so an especially obnoxious flight attendant insisted that I check my carry on (not even a wheelie, but a nylon shoulder bag), and threatened to call "security" and have me removed from the plane when I refused to give it to her (the bag contains valuables and personal items that cannot be checked). I told her the bag would fit under the seat, but she refused to believe me, choosing to go by her own three-second "eyeball" inspection of the bag rather than listen to my assurances. That damn bag is TWENTY YEARS OLD and has fit under many airline seats over the decades. I have crossed oceans with the bag under the seat in front of me, I was trying to tell her... but she didn't want to listen, she just wanted to threaten me with the FAA. Fortunately an older and wiser flight attendant intervened before this young obnoxious one could throw me off the plane, and actually helped, opening an overhead bin, turning one of those monstrous carry-on "rollers" sideways, and making room for my shoulder bag. If not for her, I might have been dragged off my flight.
Anyway, Continental Airlines has moved right to the bottom of our list as "airline we are least likely ever to fly again." They won't let you carry on your valuables, and if you check your stuff, they steal it.
But enough venting. We DID have fun on the trip as well, when we weren't throwing up or being robbed. Boskone is still a great con, although the new hotel is a definite step down, and we had a good time at the New York City Comicon, where I did signings for Tor, Bantam, and DBPro/Marvel, got to meet the entire amazing Dabel clan, and did all sorts of business.
Even so... it IS good to be home.

Comments
Glad to hear that you survived the BWB in Boston.
I'm looking forward to World Fantasy!
Picturing you arguing with the flight attendant, all I could think about was the scene in Meet the Parents where the flight attendant tries taking his carry-on.
Attendant: Sir, you're going to have to check that.
Greg: No! Your stupid airlines already lost my bag and it really screwed things up.
Attendant: Sir, I can guarantee that it will be safely put below with all of the other luggage.
Greg: Oh, can you guarantee that? Are you personally going to take my bag with the guys with the earmuffs and put it down below?
I hope the airline pays for the damage... but it will likely take forever till they (or any other party involved) make amends for what has happened.
ipods are so expensive!
Informing them of this, and requesting supervisor escalation as needed, may well be the best way to get them to provide some manner of recompense.
Thanks for letting us know what kind of service you've been getting from them. I'm definitely going to be thinking twice next time they come up in my fare searches.
It does go with your hardman/biker image though ...
It's not sure fire protection, but so far it's worked pretty well, both in the US and abroad. On the other hand, I don't typically but my easily resold electronics in the checked luggage either.
KD
Don't use Varig either. They fucked us over both on the fly down and the flight back.
Make sure to hit up Florida street while you're there. It's well worth it.
I can just imagine some young flight attendant threatening to throw you off the plane. What a mental image!
Be sure you kill her off in your next book. :)
We all know Comicon is not a word, right? It's a combination of Comic and Con. Convention. That was the NYC Comic Con. The only place allowed to combine it into one word (because they made it up) is San Diego's Comicon International. Will you ever get that?
"Comicon" has been in use ever since there were comic book conventions, long before San Diego.
And the very FIRST comicon was held in New York City in 1963. I should know. I was the first fan to sign up for it. It was a one-day event, drew maybe thrity-forty people (high school kids like myself, mainly) to a decaying Greenwich Village hotel. Two kids named Len Wein and Bernie Bubnis ran it, and the only pros to show up were Steve Ditko and Fabulous Flo Steinberg... but it was a comicon, and all comicons since have come from that humble beginning.
Its a lot harder for the percentage of undesirable workers those airlines hire to do their dirty work to steal from you then. Clothes I can always replace easily, my electronics, especially in the case of my camera, I cannot.
I may look like a crazy mofo bristling with electronics, but ya do waht ya gotta do.
For future reference and current irony, the only way to legally secure your luggage against theft is to carry a gun in each suitcase.
It is really sad how paranoia has made it possible to threaten people on planes with serious reprocussion for no good reason.
In any case, you should definitely be persistent in demanding they reimburse you. Ask for a supervisor if you don't get someone helpful. Complain to the BBB if necessary. Etc.
Of course, I'm also a native Houstonian; my personal theory is that Continental can smell those who aren't. Good luck on getting all the electronics back.
All airlines stink, but I've actually had better luck with Continental than Northworst or American. Maybe that's cause I've only flown with them once, on the way back from a stressful business trip, and I actually got a sandwich mid-flight in this era of downsizing pretzels and blankets.
One more thing - airports often outsource baggage handling to third-party companies. I wonder what kind of background checks they run?
Sarcastro