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Website Woes

FWIW, I have been having some annoying internet problems ever since I returned from New York. While I was away, my webmaster switched me to a new server, one that would supposedly provide better service than the one I'd been using, which had broken down several times during the last year. But the change created more problems than it solved. The new server could not handle my site's traffic, it seems, so it kept shutting us down every time our bandwidth was exceeded, which appeared to happen every other day. Whenever that happened, a notice would go up that my site had been "suspended," and my email would cut out as well.

Anyway, we fixed that, not once but several times, but not without difficulties, and when it finally became apparent that the problem would keep recurring, we junked the new host and went back to the old one. And even that is not without problems. We lost the site again, got it back up, lost email, recovered it... but only partially. At the moment, I can receive email, but for the past two days I have not been able to send any out. So if you've sent me email and are awaiting a response... well, you'll need to wait longer, until we get this all fixed. My webmaster and my assistant are working on it.

Meanwhile, in hopes of a more permanent solution, I have taken the first steps to moving the site to the big servers at Random House, which should be able to handle ANY amount of web traffic. The RH tech wizards are now getting involved. There may be more disruption during the changeover, but my hope is that once the move is done, all these problems will be behind us.

Right now the site will be moving in its present form, but we're also in the midst of a complete redesign. A whole new look. I hope you'll like it.

Anyway... thanks for all your patience, and if you notice that my site is down again today or tomorrow or whenever, that's why. No need to email me about it. I know. Believe me, I know. And while I might be able to read your email, I would not be able to answer it in any case.

Comments

( 11 comments )
Simone Tremblay
Dec. 20th, 2011 09:16 pm (UTC)
I hear ya.
Having suffered from massive, massive web hosting woes myself in the past, I definitely sympathize. Good luck!
kalena_henden
Dec. 20th, 2011 10:39 pm (UTC)
http://mediatemple.net

I'd like to suggest Media Temple. My roommate used to work there and they host alot of big sites (Starbucks, WB, Sony, Adobe, etc) as well as smaller ones.
laughingfalcon
Dec. 20th, 2011 11:04 pm (UTC)
I hope the R.H. techs get it all sorted soon and that you will have smooth sailing come the New Year. Hang in there, George!! (Oh, and thank you for Dances with Dragons! I'm still giddy that it is done and that I get to read it over and over again.)
grrm
Dec. 21st, 2011 01:06 am (UTC)
Well, my email is working again. For now.

Let's hope that continues.
muddybayou
Dec. 21st, 2011 12:23 pm (UTC)
Careful what you type...
" I have taken the first steps to moving the site to the big servers at Random House, which should be able to handle ANY amount of web traffic."

"ANY" is a strong word when you're speaking of teh interwebz. We must not anger the bandwidth lords or they will clog our pipes. Yeah, clogged pipes are bad, all around.

I was indirectly involved when my place of business moved to a new web host a while back. Before the end I wanted to rip my hair out... OK, actually I wanted to rip the other people's hair out. Wouldn't have done me any good anyway, cuz I'm bald.

Good luck!
jesse_5243
Dec. 21st, 2011 02:17 pm (UTC)
New Orleans Comic Con
Please tell me you'll be going to the comic con in the big easy.
guessingo
Dec. 21st, 2011 04:40 pm (UTC)
how much traffic do you get?
how many visitors and how many page views do you get per day?
memyselfandrye
Dec. 21st, 2011 05:34 pm (UTC)
email and off topic
Hi George. Who is your e-mail provider? I don't know why you have so much trouble with it. I recall a few years ago you lost chunks of your e-mail. I am sure Random House will fix your website woes... hopefully your e-mail as well?

now for the off topic. I've seen the show referenced on The Big Bang Theory and Parks and Recreation, two of my favourite shows.

two questions. do you have a list of other shows that have referenced A Game of Thrones?

Also, are you a fan of any of those shows?
Troy Stewart
Dec. 21st, 2011 08:50 pm (UTC)
Feel Your Pain
As a person who works in the website design industry, I can feel
your pain. Although our servers are up 99.9% of the time, the .1% of downtime is definitely not fun.

I look forward to your new website I hope it is well designed and easy to navigate :)
Lauri Iltanen
Dec. 21st, 2011 09:13 pm (UTC)
Redesign?!
Oh no! Your site is one of the rare good old 90's sites, so i feel bad about losing it to a new look :). A good maze to navigate with no bad advertisements, real ehm, pleasure. Brings memories of my childhood!
Designerfoo
Dec. 22nd, 2011 06:52 pm (UTC)
Big Fan Webmaster :)
I have left a previous comment on of your posts, I do not comment much on your blog, well because it adds to your creative process ::P anyhoo... I was wondering if you needed help with the website stuff, I am willing to do it anonymously and for free, just as a give back! :) Lemme know! And Wishing you and your family a very merry christmas and happy new year! :P

( 11 comments )

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